Shipping policy
Shipping Policy
Processing Time
Orders are typically processed within 1–2 business days, Monday through Friday, excluding public holidays. During high-volume periods, processing may take up to 3 business days.
Processing time is separate from shipping time.
Shipping Destinations
We currently ship only to physical addresses within the contiguous United States—the 48 connected states.
We do not ship to:
- P.O. Boxes
- APO/FPO or military addresses
- Alaska
- Hawaii
- American Samoa
- Federated States of Micronesia
- Guam
- Marshall Islands
- Northern Mariana Islands
- Palau
- Puerto Rico
- Other U.S. territories
- International destinations
Orders placed with an unsupported shipping address may be cancelled and refunded to the original payment method.
Shipping Methods and Delivery Times
Standard shipping typically takes 3–7 business days after your order has been processed.
Delivery times are estimates and may be affected by carrier delays, weather conditions, holidays, or other circumstances outside our control.
Shipping Rates
For eligible orders shipped within the contiguous United States:
- Orders under $35: $5 standard shipping
- Orders of $35 or more: Free standard shipping
- Email subscribers: Free standard shipping on eligible orders
The qualifying order amount is calculated after discounts and before any applicable taxes.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow 24–48 hours for the carrier’s tracking system to update after receiving the confirmation email.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us at support@viviyouth.com within 7 days of the estimated delivery date or delivery date.
Please include your order number and, for damaged packages, clear photos of the package and affected items. Our customer support team will review the issue and work with the carrier to determine the appropriate resolution.